Remote Motability application and handover FAQs
Our Motability Sales Specialists will still be able to progress an application in the usual way using Online Applications (OLA), while you (or appointee) is present on a telephone or video call. Prior to the call we’ll need the following documents to progress the remote application. Either scan or take a photo of the documents and email them to your Motability specialist so they have copies for their records.
• Your award notice. • Proof of address.
• Driving licence (for any names drivers not on the call, they’ll need to complete the Driver Fair Processing Declaration Form).
• Dealer Guidelines letter (if the customer has been awarded a grant).
What about the Statement of Responsibilities?
This still needs to be completed and signed. This can be provided by using a digital signing software, such as DocuSign, or if you don’t have this we can email or post the document to you. You then sign and post it back.
Our dealership is closed due to lockdown, can your vehicle?
Yes – we offer a ‘click and collect’ service. We have stringent safety procedures and follow the latest government Covid-19 safety guidelines giving you peace of mind.
Can a named driver collect the vehicle on behalf of the customer?
Yes – the PIN entry exception is still in place during Q1 2021.
