Remote Motability application and handover FAQs

Our Motability Sales Specialists will still be able to progress an application in the usual way using Online Applications (OLA), while you (or appointee) is present on a telephone or video call. Prior to the call we’ll need the following documents to progress the remote application. Either scan or take a photo of the documents and email them to your Motability specialist so they have copies for their records.

• Your award notice.     • Proof of address.

Driving licence (for any names drivers not on the call, they’ll need to complete the Driver Fair Processing Declaration Form).

Dealer Guidelines letter (if the customer has been awarded a grant).

What about the Statement of Responsibilities?

This still needs to be completed and signed. This can be provided by using a digital signing software, such as DocuSign, or if you don’t have this we can email or post the document to you. You then sign and post it back. 

Our dealership is closed due to lockdown, can your vehicle?

Yes – we offer a ‘click and collect’ service. We have stringent safety procedures and follow the latest government Covid-19 safety guidelines giving you peace of mind.

Can a named driver collect the vehicle on behalf of the customer?

Yes – the PIN entry exception is still in place during Q1 2021.

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Personal Independence Payment (PIP) and the scheme

Personal Independence Payment (PIP) is replacing Disability Living Allowance (DLA) for disabled people between the ages of 16 and 64, even those with an "indefinite" or "lifetime" award. Disabled children will continue to receive DLA until they reach the age of 16. DLA will also continue to be available for those who were aged 65 or over on 8 April 2013 (20 June 2016 in Northern Ireland).

If you are awarded the Enhanced Rate of the Mobility Component of PIP, you will continue to be able to lease a car, scooter or powered wheelchair through the Motability Scheme.

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Advance Payment Explained

What it is: This is an amount payable upfront in addition to your weekly payment.

Why it’s needed: Your mobility allowance may not cover the cost for some larger or more expensive cars. These cars are allocated with an Advance Payment which represents the difference between the amount your mobility allowance covers over the three-year agreement period and the overall cost of the car you choose.

How it works: The Advance Payment is not a deposit and is therefore non-refundable. If an Advance Payment is required, the amount is fixed at the price available when you order your car.

How it’s calculated: Each Advance Payment is calculated by considering factors such as the cost of the car, its servicing and maintenance and its expected resale value at the end of the lease agreement.

For more information and offers on the Lookers Ford Motability scheme, contact your local dealership or visit our Motability offers page.

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