Approved Used Jaguar Cars For Sale Bishop's Stortford

Terrible to get hold of. Many repetition of conversation because the person dealing with it changes several times, and 3 weeks after a full service of the battery, a dead battery.

My Ipace broke down last night, had to have it recovered to my home, rang the dealers this morning to be told I’ll have to arrange for the car to be taken to them as they can’t pick it up! Even though the car is in warranty. Awful service!

Disgusting customer service and terrible treatment from multiple members of the team, including management, on 2 separate occasions. Constant delays vs. initial timelines communicated, misinformation, actions not taken or followed through on, additional costs incurred to the customer multiple times, poor or non-existent communication. When trying to raise a complaint it’s not taken seriously at the local or corporate level. Avoid & take your vehicle to an independent specialist who can ensure the quality of work, basic customer service and your manufacturer’s warranty still stays valid (and most probably cheaper as well).

I cannot recommend the used cars sales department. I purchased an i-Pace from them in April: despite asking in writing to notify me advance if there was any interior / exterior damage that wouldn’t be resolved, upon collection I found a damaged interior door handle, and a dent and scratch to the bodywork. The dealer also didn’t supply the rubber mats and boot liner promised in addition to the usual carpet mats. I could poke other holes: their failure to notify me of the second year approved used warranty offer at the time of purchase (meaning the second year warranty will cost me £900 more), or the fact that they never supplied the battery test report as requested. No big deal, I thought: at least the dealer committed to resolving the cosmetic damage. What is a big deal, however is that six months later most of my correspondence asking for them to honour their commitment was ignored, including by the used car sales manager himself. I have therefore had to resort to sending them a letter before small claims action, which they have also ignored. Despite the fact that the sales adviser was a lovely, fascinating person, I cannot recommend this dealership when they treat customers with contempt.

Exceptional service from Allan at Jaguar Land Rover West London I honestly cannot praise Allan and his team highly enough for the way they handled my Jaguar I-PACE. What initially started as an extremely frustrating situation turned into one of the best customer service experiences I’ve had with a manufacturer, and a huge part of that is down to Allan. My I-PACE had developed a high-voltage battery fault which resulted in the vehicle being restricted to 72% maximum charge. Understandably, this was incredibly frustrating, particularly with the impact that such a restriction has on an electric vehicle’s usable range. From the moment Allan became involved, however, I felt that I was genuinely being looked after rather than simply being another job number. Allan took the time to explain the situation to me properly, from the diagnosis and what was actually happening inside the battery, through to the proposed remedy and what I could expect afterwards. He was exceptionally knowledgeable, patient and transparent throughout the entire process. Whenever there was an update, he made sure I understood what was happening rather than leaving me wondering or having to chase for information. Ultimately, three faulty battery modules were replaced, and the vehicle was returned to me fully repaired. The difference has been fantastic. The I-PACE is now driving absolutely beautifully and, most importantly, the battery issue has been properly resolved. What impressed me most, though, wasn’t simply the fact that the repair was completed. It was the level of care and ownership Allan demonstrated from beginning to end. He continued to make sure everything was right even after the repair had been carried out, explaining the aftercare and what I should expect going forward. People often take the time to complain when something goes wrong, but I think it’s equally important to recognise people who go above and beyond when things become complicated. Allan is one of those people. It’s genuinely refreshing to encounter someone who takes such obvious pride in their work, cares about the customer experience and appears genuinely determined to achieve the best possible outcome. He represents the sort of customer service that makes you feel confident that your vehicle is in the right hands. I would strongly encourage Jaguar Land Rover West London management to recognise Allan for the way he handled this case. He is a credit to the dealership and to the Jaguar Land Rover brand. The level of communication, technical understanding, professionalism and personal care he demonstrated is exactly what you hope for when dealing with a major vehicle issue. A huge thank you to Allan and the entire team at JLR West London for getting my I-PACE back to where it should be. Outstanding service, outstanding communication and outstanding customer care. If every customer received the level of attention and professionalism that I received from Allan, Jaguar Land Rover would have a lot more very happy customers. Thank you, Allan — genuinely appreciated.

Genuinely the worst main dealer when it comes to parts they have you waiting for at least 20 to 30 minutes and then the poor receptionist lady has to do their job and make the parts people come out and serve you and when they do serve you its as if they cannot be bothered been there twice and almost have had to wait more than 1 hour. Useless

Many thanks to Terry and his colleagues Dennis and Rab, for their consistently efficient and courteous service both on this occasion, and over previous years. We have dealt with Terry over several years and remain impressed by his professionalism and strong work ethic, as well as his enthusiastic disposition. He is attentive to our concerns and always offers reassurance. Quite frankly, Terry is the reason we continue to use the Aylesbury branch. Kudos to him!

Sold a faulty car and left feeling bullied and intimidated by the staff. I am extremely disappointed with my experience purchasing a used Jaguar from Lookers Jaguar Buckinghamshire. The problems began before I had even collected the car. Collection was delayed because the car required a new tyre and repairs to new paint damage. Just three months after purchasing the car, the engine had to be replaced. One day after receiving the car back, the AdBlue system also had to be replaced. When the car was returned to me again, the RAC had to be called because of a burning smell. There have also been numerous other problems, including: • Being overcharged by more than £700 in service fees • A fault with the DAB/radio system • A breakdown in Devon where I was unable to have the car recovered because the dealership had not registered my warranty, despite me emailing numerous times about this • A fault with the inlet manifold, resulting in a seven-week wait for the required part The overall result is that I have been paying for a car that I have not had the use of while it has spent extensive periods in repair at Lookers. I have also had to pay hundreds of pounds in recovery and car rental costs as a direct consequence of these problems. What has been particularly upsetting is how I have been treated when trying to resolve these issues. I have raised my concerns with numerous members of staff, but the experience has left me distressed. On occasions, I have been left in tears, and I now feel too anxious and intimidated to return to Lookers. I would strongly urge anyone considering purchasing a vehicle from Lookers Jaguar Buckinghamshire to carefully consider my experience and make sure that any promises, warranty arrangements and costs are confirmed in writing.

Post sale support is non-existent. I'm not hearing back and I'm having to chase the team there for any kind of information. We bought our car in April. It's now been 3 months and we have not yet received our V5C! Delay caused because the previous owner had a private plate. An issue which any other dealer would be able to handle in, at most, a week. They don't bother to send holding emails, check in with any updates or make any effort to reach out and reassure us of the situation. Embarrassing for them.