FAQs from the Motability Scheme

With the uncertainty that the Covid-19 pandemic is creating for many of us, we wanted to reassure you that our team will support you where possible to help you remain mobile during this time. 

The latest Government announcements will have a major impact on the Scheme, if you have any specific questions that are not answered in this FAQ section please reach out to us directly.

FAQs

If you are currently already a customer with a car on the Scheme your lease will automatically be extended for a further six months and you will also automatically receive a Certificate of Motor Insurance or a temporary cover note from RSA Motability (RSAM) covering this six-month period. If we havent already been in touch, then you can contact us at this time to arrange an earlier handover.

We’re pleased to announce that we will be able to take applications from customers looking to join the Scheme from 1 July 2020.

If you plan to leave the Scheme at the end of your lease, please contact Motability on 0300 456 4566 so they can discuss arrangements.

If you have already placed an application the price you agreed with the dealership will be the price you pay when the car is able to be delivered.

Your lease includes insurance for up to three named drivers, these can be family, friends or carers. If you urgently need to add a new driver, please call RSAM on 0300 037 3737. The driver you wish to add will need to be with you when you call, so RSAM can check their details and add them to the insurance straight away.

The Government have announced that any MOT’s due to expire after Monday 30th March will have an automatic six-month extension, we will contact you to book this in.

If you need help or advice, please contact our team who are using the contact forms available on our website.

If your lease is due to end before your reassessment, please contact Motability so they can apply a lease extension for you. The Department for Work and Pensions (DWP) have confirmed that they will continue to pay allowances where they have had to delay assessments.

If your lease is due to expire and you are unable to return to the UK, please contact Motability so they can apply a lease extension.

Our showrooms are now open and our team can be contact between 9-5pm Monday to Friday and 9-3pm Saturday. You can also use our live chat service or online enquiry form

If you are in the final three months of your lease or have had your lease extended due to COVID-19, you can now place an order.

If you are not quite ready to choose a new vehicle you do not need to do anything further at this stage. If we do not hear from you and you do not place an application for a new vehicle, we will automatically extend your lease for six months. You will also automatically receive a Certificate of Motor Insurance or a temporary cover note from RSA Motability (RSAM) covering this six-month period.

If you have already had your lease extended during lockdown, please contact us so we can apply a further lease extension for you.

Where customers have had leases automatically extended, we are paying the Good Condition Bonus (GCB) on the original lease end date for your car.

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