Help & FAQ's

If you have a question or want to find out more about our offering, please first review the below - If we don't have the answers on this page, please feel free to reach out to us!

Appointments FAQ's

Upon completion of your valuation, you can choose a dealership, date and time for your appointment. We’ll confirm your appointment with a phone call and by email. You are under no obligation to sell us your vehicle following your enquiry or your appointment.

Your vehicle. We don't currently offer a collection service so please be sure to bring your vehicle to the appointment so we can provide a detailed appraisal and valuation.

The V5 logbook/registration certificate. This must be in the name of the current keeper, and the person selling the vehicle.

Two forms of ID (no photocopies or photographs). One must be an official photo ID (e.g. a passport) and one should be a proof of address item (accepted forms include a utility bill or council tax letter dated within 90 days of your appointment). Both forms of ID must match the name and address on the vehicle logbook.

Full service history, MOT certificates and Vehicle handbook if possible.

Both sets of car keys. The valuation provided assumes you have 2 sets of keys for your vehicle. If you've only got 1 key, the price we offer you after appraisal may be reduced.

Bank details. So we can transfer payment should you choose to sell to us. The account must be in the name of the vehicle's registered keeper.

Finance settlement letter. If the vehicle has any finance outstanding we require a letter with the settlement figure from the finance company in order for you to sell the vehicle.

The appraisal and valuation process typically takes no longer than one hour.

You can reschedule an appointment by reaching out to us on the contact details given on your confirmation email.

If you think you are going to be late, we should still be able to accommodate you and your vehicle when you arrive provided it is within our opening hours.

In every scenario we'll do our very best to accommodate you as soon as possible but depending on how busy we are, you may be required to book a new appointment.

If you are unable to make your appointment, please reschedule, or cancel by reaching out to us on the contact details given on your confirmation email.

Selling Us your Car

Yes, absolutely. Our dealership staff will be more than happy to facilitate any valuations or purchases should you wish to visit us without an appointment.

Unfortunately, we are unable to offer a pickup or collection service to visit you at your home address. you would need to make your own arrangements to get the car to your nearest dealership.

No. We do not charge transaction fees for selling your vehicle to us.

If you have agreed with our valuation and wish to proceed with the sale of your vehicle, we will complete a bank transfer to an account in the same name as that stated on the vehicle’s logbook. Please ensure you have your bank details with you at the time of your appointment.

The price you are quoted online is dependent on the information that you give us about your vehicle. We do our best to give an accurate price but it's not until we see your car and give it an in-person appraisal that we can offer you a final quote. We guarantee our valuation for 7 days.

If the address on your V5 does not match your identification documents, please provide us with a proof of address that matches the address that is on your V5 as well a proof of address that matches your new/current address.

Yes. We can settle the outstanding loan as part of the transaction. however you will need them to release the V5 to you prior to the sale as this will be required when you attend your appointment.

The V5 (log book) holds the details of the legally registered keeper of the vehicle. To prevent fraud, we will only purchase a vehicle if your name is on the V5.

We can't buy your vehicle without the V5 documentation.
If you do not have one you can request a new one from the DVLA via their website https://www.gov.uk/vehicle-log-book

Yes, we may be able to purchase a deceased relative's car. To find out more, please see our guidance here. 

Vehicles we can buy

We can arrange settlement of any outstanding finance on your vehicle. For us to do this we will need you to provide a statement from your finance company, detailing the current settlement figure and your agreement reference number. If you owe more on your finance than the value of the car, we will still be happy to buy the car, but you will need to pay us the shortfall by debit/credit card when we purchase your car.

Yes, We’d be happy to give you a valuation and buy your vehicle if it has a personalised or private registration. We'll also be happy for you to reassign your private registration to another vehicle. You would need to complete this with the DVLA prior to selling to us.

Yes - please request a valuation as usual and we’ll contact you to discuss valuation.

Yes, we can buy damaged vehicles.

Yes, we buy cars with fewer than 6 months MOT and no MOT.

Other Questions

We guarantee your valuation for 7 days. Any valuations over 7 days old will no longer be valid. Please re-enter your vehicle's details to generate a new valuation.

When we buy a vehicle we notify DVLA of the change in ownership. To avoid further keepers being added to the vehicle, the DVLA log our ownership as being “In Trade”, therefore we do not appear as the registered keeper.

When we sell the vehicle, the new keeper should register their details with the DVLA. If they do not do this and an issue arises which is being investigated by the authorities, their standard process is to make contact with the last known registered keeper, therefore they may make contact directly with you.

Upon receipt of their request, please complete the form attached to the notice, giving details of the date you sold your vehicle to us and our head office address: Lookers House, 3 Etchells Rd, West Timperley, Timperley, Altrincham WA14 5XS.

If you are unhappy with any aspect of our service please reach out to us via our complaints process which can be found on our 'contact us' pages.

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