New Volvo Cars

Ruby has been superb from beginning to end. Always going the extra mile to help. Had a few issues with my warranty and Ruby has been more than helpful. Always with a quick response. Thank you for all your help.

I’m torn with this review, the staff and hospitality were fantastic, no question! The car service was started immediately upon arrival, a text was received to follow the progress etc. However, my gripe… my car was not cleaned or washed, despite it even stating on the ‘progress follower’ that car cleaning was one of the steps following the service. I’ve never been to a main dealer previously where a service or recall was completed and my car had not washed/cleaned. I appreciate it’s a ‘complimentary thing’ … however all other dealers off this as a courtesy… Perhaps something to look at, especially as you actually detail this as ‘stage’ on your progress follower text. This aside, everything went smoothly and service was excellent!

As efficient as every - it helps that you can book in via the Volvo app or online ahead of time.

Excellent service to replace damaged nearside wing mirror. Repair completed before expected date due to express delivery of part and coordination by proactive reception staff.

Booked my car in for a service by telephone for 11am and advised I would wait whilst the service was done, it isn't an option to use public transport to return home and back. The first error was on receiving the online check in the time showed 8.30am, a call rectified that. On arrival for the appointment, I was told it wasn't booked as a wait for, but they would see what they could do. My husband and I wandered around stockport for 3 1/2 hours, then went back, hoping the car had been serviced. On arrival, my car hadn't even been moved from the place we left it, and they couldn't say how long it would be before the service could be done. We chose to take the keys and leave. I did express my dissatisfaction at the time, but other than an offer to rebook, no other option was offered. This wasn't my first poor impression of this dealer. When looking to purchase the car, we visited this dealer and spent some time looking around the showroom, even asking a question at one point, but nobody from the sales team approached us to offer assistance. There were no other customers in the showroom at the time, so they weren't busy. We left after approximately 20 minutes and bought from another dealer. They had obviously reached their sales numbers for the month and weren't interested in further sales. Had the customer service been there that day, we were ready to place an order. Needless to say, we won't be returning. Thank you for your response, I have already arranged the service with another dealer. I really think you had 3 opportunities to give good service. Unfortunately, you failed on each occasion, so I won't be pursuing the complaint further.

After buying a Volvo xc40 for £26000 with 12 months warranty and I’ve bought another 12 months warranty at £500, only had the car 9 months,last 6 months stop/start not working ,been in there workshop 4 times now and they havent fixed it,basically fired me off with bullshit,not fixed it,don’t buy a car off these lot,absolutely fuming with them Waste of time plus the car has had a accident & a bad spray job different shade of grey plus fish eye in panel,which they never told me about 😡mick collins from Wigan,you know who I am

Quick and easy to deal with, friendly staff happy to take time and explain things. From when I placed my order they kept me updated of when to expect delivery. Handover was smooth

They’ll give you false information about your care plan, book you in and then later tell you issues with your care plan. I was misinformed after asking several times if my service was covered in the plan, i was told yes it is and when the service was done I was charged for the service and only at that time informed my plan was not covered. Had I not been misinformed I would have changed my cover plan. They were just interested in booking new in and then charging me later. Never coming here again

We had a very good experience buying Volvo through David Eaton. He was very polite,patient and explained everything. His knowledge is a big asset to the showroom. Thanks David G&A

I have just taken delivery of my new Volvo from this dealer, and I have to say I am delighted with the friendly and efficient treatment given. Lookers seem to believe in offering service and genuine customer care, which is rare these days. I am very pleased and wouldn't hesitate to recommend them.