Covid 19 Customer Update
I placed an application before lockdown, when will the handover of my car go ahead?
When your car is ready to be handed over, we will be in touch with you to make an appointment. We expect that delivery of these pre-ordered cars will continue throughout June and into July.
For vehicles already ordered before lockdown, the price you agreed with your dealer will be the price you pay when the car is able to be handed over.
I am an existing customer when can I place an application for my next car?
If you are in the final three months of your lease or have had your lease extended due to COVID-19, you can now place an order.
Please note we usually require 12 months remaining on your allowance when you place an application, however due to the current situation we are accepting applications from existing customers who have at least six months remaining.
Has COVID-19 affected car delivery times?
The length of time it takes for your car to be delivered could vary considerably due to the disruption experienced by car manufacturers during this time. It is worth checking with us to see if the car you are interested in is in stock or whether it will need to be ordered from the manufacturer, which may well mean a delay.
The MOT is due on my car, what should I do?
The Government have announced that the automatic six-month extension on MOTs will end on 31 July 2020. If your MOT has had a six-month extension applied (ie. It was originally due between 30 March and 31 July 2020) you will be notified by us when this will now be due.
Any MOTs due from 1 August 2020 will need to be completed as normal and you will need to contact us to book this in.
If your MOT expired before 30 March 2020 and has not yet been completed, you will need to arrange this. Until completed, the vehicle can legally only be driven to a pre-booked MOT appointment. If you are self-isolating you should book the MOT for after the period of self-isolation is over, or ask a named driver to take the vehicle to be tested.
Please note, if you are due to hand back your car, the MOT will need to be completed before your lease ends.
My service is due or my car requires repairs, what happens now?
We will be in touch to arrange to carry out any outstanding services and non-essential maintenance, although please bear with us as this could take longer than usual as we work to catch up, whilst operating with social distancing measure in place. The RAC will continue to offer an emergency breakdown service.